General FAQ

Can I book tickets for the Beats Working sessions and live performances?

All sessions and performances work on a first-come first-served basis. There is no extra ticket required to watch performances but some will get busy fast, so find out who you need to see and make sure you’re queueing early! Certain areas of the show like access to the VIP lounge will need the purchase of a VIP ticket.

How is the show structured? Can I leave to go outside to get a coffee? Will I be able to come back into the event if I leave?

Yes. There are many food and drink vendors in the venue, and we offer a wide variety of refreshments within the hall space, but certainly feel free to leave the show for a snack or lunch if you so choose. Surrounding the venue are shopping centres, cafes, bars and hotels, just make sure you don’t take off your barcoded wrist band as that is your passport to get in and out of the event. You can bring your own refreshments into the show, but please note that you cannot bring in any alcohol.

Will I still have to queue to enter the show even though I’ve purchased my tickets online in advance?

If you have purchased advance tickets to the show, you will not have to queue at the box office to purchase tickets but you may have to join the entrance queue… Don’t worry we will try our hardest to get you in as soon as possible.

As we cannot guarantee that there will be door ticket available on the day of the event, keep refreshing this website closer to the show to check availability.

Where is Wembley?

Wembley Stadium is located in north west London and is only a 10-minute walk from two tube stations (Jubilee and Metropolitan lines). There is plenty of parking close by and the venue is surrounded by cafes, bars, hotels and shopping.

Click here to get more information:

http://www.wembleystadium.com/plan-your-visit/getting-to-wembley

Can I bring a pushchair to the venue?

Yes, pushchairs are allowed at the event.

Will there be bag searches at Wembley?

Due to the nature of the venue all bags will go through airport style scanners.

https://help.wembleystadium.com/support/solutions/articles/7000028442-wembley-stadium-bag-policy

Can I bring a camera or video camera to the event?

We encourage you to bring cameras and video cameras to the event in order to capture your experience and memories.

How accessible is the event for those with special needs?

The show offers an assortment of interactive activities that reach all learning styles and levels of interest. For those who need it, there is disabled parking close to the entrance of the venue and although show is on three levels there are multiple lifts making it easy for wheelchair access; consult the venue website for details. Seating areas are located throughout the event space for your convenience. All visitors, including those in wheelchairs and those with special needs, will find the event to be a fun, enriching and educational experience albeit please be aware that the show is very busy and you should consider there will be queuing in the show and large crowds in the show.

May my child attend the event without an adult?

For everyone’s safety, children and youths under the age of 16 must be supervised by an accompanying adult at all times during their visit.

Dogs

We love dogs, but sadly the venue does not allow them, unless they are helper dogs.

Are there cloakroom facilities at Wembley Stadium?

Yes.

Can I pay by credit card at the door?

If there are tickets available (keep checking the box office site) we do accept credit cards at the door, but only for the standard weekend tickets. VIP weekend tickets must be purchased in advance.

Are there crèche facilities?

Sorry, there are no crèche facilties on site.

My child is on the Autism Spectrum. What can you tell us about the queues and crowds at your event?

The Grand Slam is a big show. We are expecting many drum fans to come to the event each day, so crowds and queues are going to be inevitable. We would recommend not turning up until well after the main doors have opened. There will be long queues of people who want to get in as fast as they can and have turned up early. Once the initial queue of people has entered the event, entrance will be much smoother.

We’re afraid that we are not able to make specific provision within the show for children on the autism spectrum and there will not be specific areas for calming. It is just not feasible for us to do this, given the size of the venue and number of guests.